Position: Client Care representative Job description: Apply your exceptional interpersonal and communication skills to provide optimum service on all incoming support calls to our external clients. As an integral part of the product support group, your key responsibilities also include:
- Adding new problems or update existing problems in the call tracking/problem resolution database
- Generating all authorization codes and updates the call tracking software with this information
- Maintaining the tracking database to ensure accurate and up-to-date information
- Researching the problem and may direct the customer to an existing resolution/workaround
Qualifications for application: The ideal candidate will be a customer service oriented person who has a basic understanding of database technology. This is an entry-level position that offers growth potential. This position requires excellent verbal and written communication skills. You will be the first point of service to clients by providing excellent customer service to client's via phone and email by taking and responding to client calls. The candidate must be bright, articulate, proactive, and capable of demonstrating exceptional customer service skills . Excellent attention to detail and problem solving skills are required. Previous customer service experience in a technical setting is desired. Knowledge of software packages, CRM tools, etc. is a plus. The Help Desk Representative is an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client's satisfaction.
You possess Community College education including some formal training in computing and a minimum of 2 years of relevant experience in computer operation.
Knowledgeable about software installs and basic hardware operation.
Minimum of 6 months experience in a product support call centre environment. Excellent communication, interpersonal and documentation skills are a must. Professional telephone manner and excellent customer service skills. Proficient PC skills.
Position: HCC / CPC Coder Job Description Storan Technologies Inc is proud to offer individual CPCs and PMCC the opportunity to become a part of our team of outsourced coders and instructors. We require each of our coders to be a CPC and have substantial experience. In addition, our coders must pass a Skills Review in order to become a part of our network
If you are interested in working as a:
- Outsourced Coder
- Interim or full time coder as an in-house CPC
- Physician or staff trainer, or
- PMCC Certified Trainer looking to establish a course in your city
We encourage consultants looking for sub-contracting arrangements to contact us. If you are interested please forward your resume to: Diane@storan.com
Agencies and Recruiters Storan Technologies Inc is currently working with a recruitment agency and does not require additional support. STI does not accept unsolicited resumes from agencies or recruiters. For future consideration, please forward your corporate literature to Storan Technologies Inc Human Resources, 7 Margaret Brown Court, Suite 100, St Peters, MO 63376-3364
Storan Technologies Inc is an Equal Opportunities Employer