Without the direction of Youn Jae Lee (or as we respectfully and affectionately refer to him, Mr. Lee) Zinus would not be the company it is today. To maintain your Warranty, you will need to comply with the conditions stated here. The warranty will be voided if the topper is not used on a mattress. ZINUS Suzanne Metal and Wood Canopy Platform Bed Frame / No Box Spring Needed / Wood Slat Mattress Support / Easy Assembly, Full 4.6 out of 5 stars 5,647 2 offers from $626.90 4.6 out of 5 stars 6,043 ratings. Box Springs are not required for our bed frames, as our platform beds come with slats. Right now, our product designers are based in South Korea and our manufacturing factories are in Xiamen, China. We do have weight limits, but they are just suggestions. Assembling the bed I found the parts in the last step were the wrong size. Our flair for the efficient lets us provide quality products at a price we’re proud of. Please read this Limited Warranty carefully. The Suzanne is accented by a 6 foot tall black metal frame with a wood slat foundation made to support your foam, latex, or spring mattress without a box spring. This warranty becomes valid only after the return window of the authorized dealer has expired. Comfort and convenience have never looked quite this good. Your shopping cart is currently empty but we've got some fabulous finds! Proper use means using the foundation on a level surface with an equal distribution of weight. Your product will be replaced or you will receive a prorated refund, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. Suzanne Metal and Wood Platform Bed Frame Wood and metal styling give your room an industrial spin , not to mention exceptional mattress support . Useful link: Customer Support Request Form. Approval is based on a soft credit check. A refund will be generated back to the original form of payment within 2-5 business days. In the U.S., we offer a 100-day trial period so you can test our products from the comfort of your own home. Comfort and convenience have never looked quite this good. To maintain your Warranty, you will need to comply with the conditions stated here. Zinus 5 year limited warranty applies to all toppers purchased as new from an authorized retailer. From our beginnings in Seoul, we’ve grown to nine different locations across six different countries around the globe. Experience the comfort of a luxurious night’s rest with our queen Pressure Relief Euro Top, iCoil® Hybrid mattress. * While shipping may be free, there may be a state-related recycling fee if you are from CA, CT, and RI. Please be sure to register your product at. However, we have an expert customer service team in California standing by in a warehouse filled with every Zinus product. If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer. It is incumbent on the consumer to protect the mattress with a stain resistant pad. It is incumbent on the consumer to maintain a proper foundation to provide the appropriate support for the mattress to maintain this warranty. As I was putting it together, however, I realized that one of the pieces had been welded together backwards so that one hole was on the wrong side which made it impossible to assemble. 6,157 global ratings | 3,141 global reviews, Arrived with missing hole in the frame - impossible to assemble if following directions, Reviewed in the United States on November 1, 2017. It is understood that warrantable defects do not include the normal increase of softness in the foam that can occur during normal break in, or in the case of visco-elastic memory foam, a lessening of the gradual recover aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. We recommend taking your mattress out immediately (why wait for wondrous sleep?). We make sure to pack all parts of the sofa into the frame so when you've opened your sofa and think something is missing, go ahead and turn it over to find more components under the seats. Refined with details like a pine wood accented footboard and bold metal structure, this bestseller is surprisingly simple to set-up. We want you to LOVE every Zinus purchase. We’re constantly looking for ways to improve. They package all the parts nicely and securely. Find helpful customer reviews and review ratings for ZINUS Suzanne Metal and Wood Platform Bed Frame / Solid Wood & Steel Construction / No Box Spring Needed / Wood Slat Support / Easy Assembly, Chestnut Brown, Queen at Amazon.com. We are a couple with 4 small kids, and so we know what we have to do to have "alone time"- we have to be QUIET! Zinus 1 year limited warranty applies to applicable Zinus products purchased as new from an authorized retailer. Our slats and other essential parts are all included, for our upholstered platform beds you will find all pieces in the zippered compartments or pockets (and even the headboard). lol This bed is the answer to all that we needed- previously we had the mattress on the floor because we like the height of the bed low- this bed is 7 inches from the floor and the perfect height. Your product will be replaced or you will receive a prorated refund, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. To maintain your Warranty, you will need to comply with the conditions stated here. The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice. Unfortunately, we don’t have a retail space that would allow you to come in and try out the goods. While we’re working on setting up quicker options in the future, we don’t quite offer expedited shipping options or date-specific delivery just yet. Our FAQs have facts, figures, and all the wisdom of a privately-schooled octopus (they’re all brains).
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